Privacy Policy

Effective Date: 21/04/2025

At Natal and Nurture, I am committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how I collect, use, and safeguard your data in line with the UK General Data Protection Regulation (UK GDPR) and EU GDPR, where applicable.

1. What is Natal and Nurture

Natal and Nurture is a provider of online, pre-recorded antenatal classes. If you have any questions about this policy or your data, you can contact me at:

📧 natalandnurtureantenatal@gmail.com

I am the data controller for any personal data collected through our website.

2. What Information Is Collected

I may collect the following information when you interact with my site:

Personal Information: Your name, email address, billing address, and payment details.
Account Information: Login details, course access history.
Technical Data: IP address, browser type, device information, and usage data via cookies.
Communication Data: Any messages or enquiries you send me.
I do not collect sensitive personal data unless explicitly required and with your clear consent.

3. Legal Basis for Processing

Under GDPR, I must have a lawful basis to process your personal data. I rely on the following:

Contract: To provide the antenatal classes you purchase.
Consent: For optional communications or marketing (you can withdraw at any time).
Legitimate Interests: To improve my services and ensure website security.
Legal Obligation: To comply with tax, financial, or other legal requirements.

4. How I Use Your Information

I use your data to:

Deliver the classes and manage your account.
Process payments and send confirmation emails.
Respond to enquiries and provide support.
Send optional updates or offers (only with your consent).
Improve website performance and user experience.

5. How I Store and Protect Your Data

Your data is stored securely using industry-standard technologies. I take appropriate technical and organisational measures to protect it from loss, misuse, and unauthorised access.

Where I use third-party service providers (e.g. payment processors, email platforms), I ensure they are GDPR-compliant and follow strict data protection measures.

6. Data Retention

I retain your personal data only as long as necessary for the purposes stated in this policy, including fulfilling legal or accounting obligations. After that, your data will be securely deleted.

7. Your Rights Under GDPR

You have the right to:

Access the personal data I hold about you.
Correct inaccurate or incomplete data.
Request deletion of your data (“right to be forgotten”).
Object to or restrict certain processing.
Withdraw consent where processing is based on it.
Data portability, allowing you to obtain and reuse your personal data across services.

To exercise any of these rights, email me at natalandnurtureantenatal@gmail.com. I aim to respond within 30 days.

If you're not satisfied, you can also lodge a complaint with the ICO (Information Commissioner’s Office) or your local data protection authority.

8. Cookies and Tracking

I may use cookies to enhance your experience and understand how my site is used. You can control or disable cookies through your browser settings.

9. Sharing Your Data

I do not sell your personal information. I may share data with trusted third parties (e.g., payment gateways, video hosting services) to provide my services. These providers only process your data on my instructions and under strict confidentiality agreements.

Some of my service providers may be based outside the UK or EU. In these cases, I ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data.

10. Changes to This Policy

I may update this Privacy Policy from time to time. Any changes will be posted here, and where appropriate, I'll notify you via email.

See full terms and conditions here